7.7 Further ExercisesExercise 7.9 Calculate the cycle time,cycle time efficiency and cost of the univer-sity admission process described in Exercise 1.1,assuming that:The process starts when an online application is submitted.·It takes on average2 weeks(after the online application is submitted)for thedocuments to arrive to the students service by post.·The check for completeness of documents takes about0 minutes.In20%ofcases,the completeness check that some documents are missing.In this casesan e-mail is sent to the student automatically by the University admission man-agement system based on the input provided by the international students officerduring the completeness check.A student services officer spends on average 10 minutes to put the degrees andtranscripts in an envelope and send them to the academic recognition agency.Thetime it takes to send the degrees/transcripts to the academic recognition agencyand to receive back a response is 2 weeks on average.About 10%of applications are rejected after the academic recognition assess-ment.The university pays a fee ofe5 each time it requests the academic recognitionagency to accept an application.·Checking the English language test results takes I day on average,but in realitythe officer who performs the check only spends 10 minutes on average per check.This language test check free.·About 10%of applications are rejected after the English language test.
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