provide rationales, please.

Objective Questions 1 The system of prioritizing patient telephone calls according to the degree of urgency is referred to as 2 When a patient calls for medical advice, it is better for the HCP to provide the information directly to the patient to avoid interrupting the doctor. a) True b) False 3 When unsure as to whether a caller has an actual medical emergency, it is better for the HCP to assume that it is an emergency and alert the physician. a) True b) False 4 Fax cover sheets and emails originating from a healthcare facility should contain a confidentiality statement. a) True b) False
5 Emails to other healthcare providers should be written using all uppercase letters so that they are easier to read quickly. a) True b) False 6 Abnormal or unsatisfactory test results should be reported to the patient on the telephone only by the physician. a) True b) False