16) The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown in the following table: Frequency of Use <2 per month 2-5 per month >5 per month TOTAL High 250 140 70 460 Satisfaction level Medium 110 55 25 220 Low 10 5 5 20 TOTAL 400 200 100 700 Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer had a low level of satisfaction and used the company two to five times per month? A) 11 B) 43 C) 97 D 1 35 140 140 1-40