Tourism and hospitality is a diverse sector comprised of workers from varied cultures, backgrounds, ages and languages. This is one of the reasons our industry is so unique. But with this diversity, comes its challenges. In the case of a large hotel, where a housekeeping department is comprised of workers from all over the world, training can sometimes be a challenge to due language barriers. And although many corporate properties have developed strong training programs, it’s not always fully understood by each person in the room. Knowing this, what types of tools, methods, and practices can an employer use to ensure proper training has been provided? As a company manager, discuss the following topics:

d) When developing a meeting plan for an employee who has English as a second language, discuss three (3) things should you consider to make your meetings effective. (10 marks)